How long to take to receive my product?
This depends solely on the sculpting time in addition to the shipping method you select during checkout.
10-15 business days ( The specific time will fluctuate according to the number of modifications you demanded)
Standard shipping: 15-20 business days
Can I change the destination country of my order?
If you need to change your shipping address, please send us an email within 48 hours after placing order.
We can help right up until the parcel is shipped. Please send email to our email address with the current shipping address on file and the address that you would like to change it to.
Please note: After your order has been sent out, you may not change your shipping address.
How much is the shipping cost?
Free Shipping Over $30
How will I know my order has shipped?
You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 15 business days to process before they are shipped due to customized work involved.
Once you have received this email please allow 24-48 hours for your tracking number to update.
Please keep in mind delivery dates may change due to inclement weather conditions or holiday.
What Countries do you ship to?
Australia, Austria, Belgium, British, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Korea, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands
Please note: The recipient of an international shipment may be subject to a value-added tax (VAT) or import taxes, customs duties, and fees levied by the destination country.
These charges must be paid for by the recipient. Mossoul.com has no control over these charges, nor can we predict what they might be.
The parcel usually arrives at the destination 13-15 days after delivery. In order to for courier to contact you, please keep the mobile phone free during this period.
If you do not receive the package in time, it will be returned to the place of shipment. We will not be responsible for any loss caused by this reason.
If your personalized product was re-made, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift.
At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
Expedited shipping is not offered to P.O. Box shipping addresses.
We do not offer overnight shipping.
If you have any questions, please feel free to contact us via email: email@example.com